BH Support asked us to take a radical new approach on their communications to reduce returns. We created a communications strategy that embraces the mix from digital to off-line and utilize consumer psychology to guide the customer through the onboarding process. From colours to triggers, everything is designed to influence consumer behavior, adding value and creating impact. Presentations for target audience on either digital or print are key medium here.

ROLE

STRATEGY

CONSUMER PSYCHOLOGY

VISUAL DESIGN

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